One of NOSPR’s goals is to create a place that inspires, moves and is accessible to everyone. We want every visit to be a pleasant and positive experience for our guests. This is an important promise to us, which is why we are continually introducing solutions that improve accessibility — in communication, programming, ticket prices and moving around the building. We want no one to feel excluded.

The Polish National Radio Symphony Orchestra in Katowice (NOSPR) is committed to ensuring the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities. This accessibility statement applies to the website of the Polish National Radio Symphony Orchestra in Katowice: http://www.nospr.org.pl.

The institution does not have any mobile applications.

Website publication date: 6 November 2019

Date of the last update: 31 July 2026

This statement was prepared on the basis of a self-assessment carried out by the public entity and was subsequently updated on the basis of an audit carried out by an authorised body.

Keyboard shortcuts

The website supports standard keyboard shortcuts. You can use the [TAB] and [Shift] + [TAB] keys, as well as [ENTER], to navigate the website.

The website is partially compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities. The identified non-compliances, together with their locations/examples and a remedial plan, are listed below.

Feedback and contact

If you experience any problems with accessibility, please contact us:

Accessibility Coordinator: Zuzanna Stach
Phone: +48 32 73 25 344
Phone: +48 506 926 609
z.stach@nospr.org.pl

For reservations, sales and special seating:

Audience Organisation and Development Department
kontakt@nospr.org.pl
Phone: +48 32 7325 321

Ticket office
kasa@nospr.org.pl
Phone: +48 32 7325 312, +48 32 7325 320

Ticket office opening hours are available in the Contact tab.

Everyone has the right to ask us to ensure the digital accessibility of the NOSPR website or of a selected element of it. You may also request information to be provided in an alternative, accessible way (e.g. in Easy-to-Read (ETR) format, as a recording, a printout, or by telephone).

A request should include:

• name and surname or other identifying details of the person making the request,
• an indication of which website, application or element the request concerns,
• the preferred method of contact,
• (if applicable) an indication of the alternative way in which the information should be provided.

How we handle requests:

• We respond to every request as quickly as possible, no later than within 7 days.
• If we are unable to meet the request within this time, we will inform the person making it. We will also give a new deadline by which the request will be fulfilled. This deadline may not be longer than 2 months from the date the request was submitted.
• If we cannot ensure digital accessibility, we will propose an alternative way of providing the information.
• If we refuse to ensure accessibility or alternative access, the person making the request may lodge a complaint regarding the lack of accessibility.

Once this procedure has been exhausted, you may also submit a request to the Ombudsman via the website: www.rpo.gov.pl.

Architectural accessibility of NOSPR

The Polish National Radio Symphony Orchestra is located at Plac Kilara 1 (40-202) in Katowice.

Access and parking

The area around the building of the Polish National Radio Symphony Orchestra in Katowice is adapted to the needs of people with disabilities. Pavements and paths are on one level, without thresholds.

The Culture Zone has car parks with clearly marked spaces for people with disabilities, located as close as possible to the main entrance.

People with disabilities and their carers may stop their vehicle in front of the main entrance for a maximum of 3 minutes in order to drop off a passenger, help them enter the event, or purchase tickets and make a reservation. After this time, the vehicle must be parked in the car park.

Building entrances

The building entrances are accessible from ground level — there are no stairs. 

On both sides of the building there are entrances with revolving and traditional doors. 

Buttons for opening the traditional doors are located by the entrances.

The floor surfaces are level, with no differences in height. 

Lifts are available for wheelchair users, providing convenient vertical movement between floors.

Ticket offices

The ticket offices are located on level 0, near the main entrance.

The ticket offices do not have a lowered counter. 

Ticket office staff provide support to people with disabilities and give them priority service.

Cloakrooms

The cloakrooms are located on level 0 near the ticket offices and on level 1 next to the entrance to the chamber hall. 

They are adapted for leaving wheelchairs and luggage.

The cloakrooms do not have a lowered counter.

Cloakroom staff and ushers help people with disabilities to use the cloakroom comfortably and to move to the concert halls.

Restaurant and Bookshop

There is a bookshop on level 0, which provides service for people with special needs. 

The restaurant is located on level 1 and can be reached both from the NOSPR corridor and from outside the building. The premises are accessible and allow for comfortable movement.

Toilets

Toilets accessible for people with disabilities are located on each floor next to the general-access toilets. 

A Changing Places toilet is not available in the building.

Parent and Child Room

A room for a carer with a child is located on level 1, close to the toilets. The room is equipped with a baby changing table.

Concert Halls

• Concert Hall

In the auditorium of the large concert hall there are 6 spaces for wheelchair users and their companions. The spaces are located on both sides of the auditorium, on the ground-floor level, in the central part of the amphitheatre, opposite the stage.

• Chamber Hall

The chamber hall provides 4 spaces for wheelchair users on level +1. They are accessed directly from that floor.

Recording Complex

The recording complex, located below ground-floor level, is equipped with a vertical platform lift providing access for wheelchair users.

Staff Support

Ticket office and cloakroom staff, ushers and security staff provide assistance to people with disabilities. These visitors receive priority service and can rely on assistance in moving around the building and entering concerts.

Support for People with Hearing Disabilities

At NOSPR in Katowice, sign language interpretation is not available, either on site or online.

The building does, however, have a system supporting people who are hard of hearing. It uses an infrared signal, which means it is stable and not disturbed by other lighting or wireless devices. The system used at NOSPR is BOSCH Integrus.

Which devices make up the system?

• INT-TX04 modulator,
• LBB4512/00 infrared radiator,
• LBB4540/04 receiver,
• LBB3441/10 headphones,
• HDP-ILN induction loop.

Where does the system work?

• in the concert hall — it covers the entire auditorium, including the balconies,
• in the chamber hall — it works throughout the auditorium.

The system transmits sound on a single channel. One transmitter serves both halls, so that in each of them it is possible to receive the audio signal prepared for both the concert hall and the chamber hall.

Inaccessible content

On the basis of an accessibility audit carried out in November 2024, the nospr.org.pl website is partially compliant with the WCAG 2.1 requirements. The identified problems relate in particular to:

• incomplete accessibility of the ticket-purchase process for people using a keyboard only;
• missing or incorrect alternative texts for some graphic and interface elements;
• problems with the accessibility of forms, including missing correct field labels and ambiguous error messages;
• incorrect structure of headings and other page elements, which may make the site difficult to use for people using screen readers;
• the inability to close some pop-up windows using the ESC key;
• insufficient contrast of some interface elements;
• problems with the responsiveness of the site on some mobile devices and tablets;
• incorrect language marking of content fragments in foreign languages;
• the inability to stop automatically scrolling content;
• some problems with navigation and the consistency of interface elements for users of assistive technologies.

We are working to improve the digital accessibility of the website.

Information on planned improvements                     

The institution plans to implement fixes in accordance with the schedule resulting from the audit. 

In connection with the planned update of the website, the identified non-compliances will be progressively removed in cooperation with the company responsible for the audit.

Other information

Learn the NOSPR sign-language sign

All events organised by the Polish National Radio Symphony Orchestra in Katowice are accessible to people with disabilities. Discounts are available for people with disabilities and their carers. We offer a special ticket with a 50% discount off the standard ticket price for people with a mobility disability and their carers (a special wheelchair space and a seat for the carer), a 50% discount off the standard ticket price for people with disabilities (a seat in the auditorium), and a 30% discount off the standard ticket price for people accompanying people with disabilities (a seat in the auditorium).

People using assistance dogs are asked to contact us by phone (+48 32 7325 321) or email (kontakt@nospr.org.pl) regarding ticket reservations, so that an appropriate space in the hall can be arranged.

We invite you to the free concerts organised by NOSPR. To take part, you need to order a free admission ticket via the registration form. 

Information about current and upcoming concerts can be found in the Programme tab. 

We also encourage you to sign up for the NOSPR newsletter to receive up-to-date information about events and concert offerings.

Accessible NOSPR – information guide

NOSPR for Everyone – discover our projects

Sensory-Friendly Concerts – Pianissimo and Espressivo